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Do you
do custom engraving?
No, we currently do not have an engraving machine at our
facility. It's easy to find a local jewelry shop who engraves or a
trophy engraving shop to custom engrave your jewelry. Just make sure
they have experience engraving rings and jewelry before you have them do it.
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Can I wear the
GollumTM
Gold One RingTM on my finger?
We don't
suggest it. The ring is cast in bronze which can oxidize and turn green
with constant contact from your finger and the sweat from your hands.
These rings are intended to be worn as a necklace pendant, not as a ring on
the finger. They are only available in one size.
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The silver ring I bought has turned my finger green or black, Why?
Don't panic, the ring is solid sterling silver (92.5% Silver). This "green finger
effect" is a reaction between the acidity content of your sweat with an alloy in the sterling silver.
It happens to about 1
in 60 people. Most retail jewelry is industrial plated with rhodium (rhodium
is in the same metals family as platinum), which prevents this reaction from happening. We do not industrial plate all of our rings.
If your are having this reaction, we are happy to plate your ring for free
with rhodium. Just send the ring back with a copy of your sales receipt
and a note that you need the ring rhodium plated. NOTE: We suggest insuring
the package for the value of the ring. We will not replace or refund rings lost or stolen in the mail while
in delivery from you to us.
Another solution is to simply clean the ring every day with a silver polishing
cloth. They can be found at local jewelry stores or department store
jewelry counters. After about a week or two, the
reaction will stop occurring.
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Can I order items with different gemstones than
offered on the website?
Yes, please contact us
for prices and availability. These are considered Special Order Items and are
not returnable or refundable. We are also willing to set your stones in
our jewelry, as long as the stones are the correct dimensions.
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Do you do custom jewelry designs?
Yes, we enjoy bringing perfect piece
of jewelry you been envisioning to life. Please contact us for a price
estimate. Paul is only able to take on a certain amount of custom orders
each month. The closer to Christmas, the less likely we will be able to
take on a custom order project. Most custom orders take between three
and five weeks for design and production. Custom orders have an art
charge between $100 and $250, plus the cost of materials and labor for the
production of your design. Custom orders are non-returnable.
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When will I get my order?
We cast every Tuesday and Thursday.
Orders are shipped out five to seven days after the casting date. Often
there is a shorter waiting time.
Click Here for more information. Feel
free to
contact us for
the projected production time for your order.
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Do I have to order
online using the shopping cart?
You can make orders with a credit card by
calling us toll free at 1-800-788-1888 or fax your order to 801-773-1801.
Click Here for a
printable order form.
You can also place your order by mail with a check or money order.
Orders from outside of the USA can be made by mail order with an international money order or
bank check in US funds. Please do not send cash.
Click Here for more
instructions.
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I don't have a credit card, how can I
order?
We accept checks and money orders as well as credit
cards. We accept international money orders and bank checks in US funds
for orders from outside of the US. Please do not send cash.
Click Here for more
instructions on placing a mail order.
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I want to pay for my
order with PayPal, how?
Please contact us by
email with your order, your name & shipping
address, and your telephone number. Please specify that you would like
to pay using PayPal. We will reply with the total including shipping.
The email address you should send the payment to through PayPal is "badalijewelry@badalijewelry.com". Payment
must be made in US funds.
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I need to make
a change to my order, how do I do this?
If you've already sent in your order
or completed your order online, please contact us as soon as possible
by telephone or email.
If you haven't completed your order, click
Cart Contents. This will direct you to your shopping cart basket,
where you can remove or edit items you have added to your shopping cart.
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How do I change or cancel my order?
If you have not checked out yet, you can edit or remove items from your
shopping cart basket by clicking
Cart Contents on the menu bar located on
the left side of the website.
If you have completed your order, you can
cancel your order by contacting us before 6:00 pm Mountain Standard Time the
day your order was placed (or the following day if your order is placed after
6:00 PM Mountain Standard Time). Please call us toll free at 1-800-788-1888. Orders
canceled after the order date will be issued an 8% fee of the order total.
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If I order the
wrong size, can I exchange the ring?
Yes, there is a $20.00 resizing charge for silver rings and a $50 charge for
gold rings. Charges include return shipping charges within the United States (additional
shipping charges apply to address outside the US, please
email us for the total charges). You should mail the ring back in a
well padded and insured package. We do not replace or refund jewelry lost or
stolen in the mail when returned for resizing. Make sure to include proof of
purchase, your new ring size, your name, return shipping address and the
resizing payment (payable to Badali Jewelry) with your ring. Mail to:
BJS, Inc., 320 W. 1550 N. Suite E, Layton, UT, 84041, USA.
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What is your return policy?
Items can be returned for a
refund within 40 days of the date of shipping. There is a 15% restocking fee and
shipping is not refundable. If any damage has been caused by regular
wear or damage from improper packaging of the returned item, an additional
$20.00 fee will be assessed. Custom orders, platinum jewelry,
and custom engraved items are not returnable or refundable.
A refund
will be issued once the item is returned to us in it's original condition
along with proof of purchase. Refunds
will be issued by the same form of payment originally received when the order
was placed.
Items should be returned in protective and insured packaging. We are
not responsible for items lost or stolen in delivery.
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I Can't Find My Country in the shopping cart
check out. Why?
There are
countries we can not ship to due to customs regulations against the import of
jewelry, precious metals, or gems. For a list of countries we ship to, please see the
INTERNATIONAL SHIPPING page. We reserve the right to remove or
add countries we service at any time.
Import duty fees and/or customs taxes are
not included in the shipping charges. These charges are the recipient's
responsibility at the time of delivery. Packages refused at the time of
delivery will not be refunded.
We have no way to determine the customs charges or fees for you.
We suggest contacting your local post office or customs official.
