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Return Policy
For Badali Jewelry Specialties, Inc.
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We will issue a refund for
non-custom order items once the item is returned in the same condition it
was mailed out in. Shipping is not refundable and a 15% restocking fee
will be issued. If any damage has been caused by regular wear or improper
packaging for the return, an
additional
$20.00 fee will be assessed.
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Items should be returned in
well protected packaging and should be insured. We will not refund returned items lost in
the mail. Proof of purchase must be included with the returned item.
A copy of the sales receipt is acceptable proof. If any damage has been
caused by improper packaging for the return, an additional $20.00 fee will be
assessed.
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Returns
must be received no later than 20 days past the shipping date. Returns
will not be accepted after 20 days pass the shipping date.
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Custom Order Items,
Platinum Jewelry, and Custom Engraved items are NOT RETURNABLE
OR REFUNDABLE.
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International Orders: Packages
refused at the time of delivery will not be refunded.
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Refunds will be issued by the same
means the item was paid for originally.
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Orders may
be canceled by 6pm Mountain Standard Time the day the order is made.
Orders cancelled after that time will be issued an 8% cancellation
fee. (Orders made after 6:00pm Mountain Standard Time must be canceled by
6pm MST the following day)
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If you
should order an incorrect ring size, we do offer resizing. $20.00
US for sterling silver $50.00 US for gold.
(This includes return shipping charges for USA addresses only, additional
shipping charges will apply for address outside of the USA, please
contact us for more details). Please return the ring with
your sales receipt, the new ring size, your
return shipping address, and the resizing payment - payable to Badali Jewelry.
We suggest that you ship the package with insurance as we are not responsible
for items lost or stolen in delivery to us.
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Your satisfaction is guaranteed with any item you purchase from Badali
Jewelry. If you are not happy with your purchase, we are willing to work
with you to meet your satisfaction.
We have thousands of satisfied customers from all around the world. We are a small family business
and customer service is our number one priority. We pride ourselves on our
products and service. We give our best quality workmanship and materials to every item we
create. We expect you will be totally satisfied with your entire
experience, if a problem does arise, please
email us or call toll free
at 1-800-788-1888 (801-773-1801).
We look forward to
the opportunity to serve you. Paul J. Badali and Co.
The following are a few unsolicited recent e-mail comments from satisfied
customers:
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I received the
[custom frog] ring [with gemstone eyes] yesterday and I LOVE it!!!
thank you very much for such a great ring and for having a process that is
smooth and fast.
BG (February 2011)
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I thank you with the warm of my hearth for the beautiful
[custom rune] ring you
made. My best wishes for the year to you and your fam,
Corrado (January 2011)
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Thanks, it's beautiful!
[Yin Yang Dolphin
Necklace]
John (December 2010)
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Wowie-kazowie! My
custom "S" rune ring came today ... I think
the best complement I can give in light of it being a first time internet
transaction with Badali Jewelry - which for all intents and purposes is 'sight
unseen' - if I had spotted this ring in a jewelry shop, I would have snatched
it up before they had a chance to blink. Thank you very much for you
polite and swift service. I certainly hope to do business with you in
the future and will recommend you to friends and family.
Sincerely,
Rose S. (December 2010)
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I got my
LOTR "One Ring" today . . . and LOVE IT! I just wanted to say
thanks . . . you guys did and amazing job! I've already been showing my
ring off and have told others about you for specialty jewelry. Thanks
again.
Bret (December 2010)
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[Pirate Coin
Necklace and Scuba Diver
Necklace] Received! Well done. The quality looks great
and just in time. Thanks.
Tim L. (November 2010)
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Just writing to let you know that I received my
Miskatonic University ring
and I'm very impressed with the craftsmanship. I've also ordered your
Cthulhu ring in the
past, and was quite pleased with that as well. Thanks for the fast
postage option that was available. The ring fits perfectly and is
absolutely sublime. I've given you kudos on my Facebook page so I hope
you get some custom from it. As a HUGE Lovecraft fan I am most
impressed.
Yours Sincerely,
Gabriel I. (November 2010)
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Thanks so much for the incredibly fast processing. I
have the [phantom of the opera
mask] charm now and it looks great! I will definitely keep
you in my favorites for future purchases!
Sincerely,
Jody C. (November 2010)
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I just got my
Nenya tracer band today, and it's just as beautiful as I have been
hoping. My fiancé and I are using your
men's version of the Nenya and the tracer
band as our wedding rings and now that we have both of them we are so excited
to wear them. I am currently wearing the
women's Nenya as my engagement ring and
everyone that sees it thinks that it is custom made. I love everything
that I have gotten from your store and I can't imagine being happier with the
rings that my fiancé and I are going to get so much use out of. Thank
you so much for the awesome service I've received whenever I've ordered a
piece of jewelry as well as the gorgeous rings that you've made for me and my
fiancé. I am so happy that every piece of jewelry has been just as it is
pictured and that the prices are so affordable. I could not ask
for more from your company or your products. Thank you so much again!
Clayr K. (November 2010)
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I just wanted to send a quick note to thank you for your
assistance. I was trying to order a piece online and was having trouble
due to the shopping cart problem which I was informed about after calling to
inquire about said problem. The person I spoke with was extremely
helpful and very nice and apologetic as well as very courteous. She
helped me with a tough decision (which color enamel for my
Mjolnir pendant - BTW the GREEN is
absolutely magnificent and stunning, or so my girlfriend tells me) and then
proceeded to set me up with your blog, or newsletter or whatever.
Because of this superior commitement to excellence on the part of your
customer service, as well as the superior quality of the item I ordered I
WILL, most definitely, be ordering more items from you in the near future.
I am very involved in going to Renaissance Faires and recruiting others to do
the same, thereby helping to initiate them into the world of wares such as
yours, and I will pass your shop's info along with all of my other
recommendations for Faire gear and garb.
Thank you so very much for all of your help.
Eric S. (September 2010)
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The ouroboros
arrived safely on Saturday. It's beautiful - thank you so much.
Best Wishes - Catherine (September 2010)
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I just received the new
WOT
'mindtrap' and I must say I'm very impressed. Very elegant,
unique, and 'old-world' looking. It's ironic since I'm re-reading the
series before the new book comes out and I've re-visited the pages where the 'mindtrap'
is mentioned, and it really brings a smile to my face. I thank you for
that.
Mike (August 2010)
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I am sorry to be late in writing (I've had my ring for a
week) but I just wanted to tell you how lovely my
[Dragon and Snake Rune] ring is. It is
so much prettier in person. Thank you so much for taking such care in
making it.
Susanna (July 2010)
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Hi! May I tell you all how happy I am with my
[Scarab Hieroglyph] necklace : ) It is
exactly what I was looking for, and just what I expected from the description.
Thanks.
Nancy (July 2010)
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I bought a
One Ring in 14k. gold in March of 2003.
I wear it every day, and although the daily wear over the last seven years
shows in the slightly-worn finish, I love it now as much as I did the day it
arrived. I just wanted to let you know.
Regards,
Carrie G. (July 2010)
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Just a quick note to let you know that the
[Gollum™
Gold One] ring made it here safely. My son was son pleased
with it and I was very pleased with the service you provided.
Thank you,
Lenore C. (June 2010)
Updated 01/04/11 |
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