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Return Policy
For Badali Jewelry Specialties, Inc.
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We will issue a refund for
non-custom order items once the item is returned in the same condition it
was mailed out in. Shipping is not refundable and a 15% restocking fee
will be issued. If any damage has been caused by regular wear or improper
packaging for the return, an
additional
$20.00 fee will be assessed.
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Items should be returned in
well protected packaging and should be insured. We will not refund returned items lost in
the mail. Proof of purchase must be included with the returned item.
A copy of the sales receipt is acceptable proof. If any damage has been
caused by improper packaging for the return, an additional $20.00 fee will be
assessed.
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No returns
will be accepted after 60 days past the shipping date.
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Custom Order Items,
Platinum Jewelry, and Custom Engraved items are NOT RETURNABLE
OR REFUNDABLE.
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International Orders: Packages
refused at the time of delivery will not be refunded.
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Refunds will be issued by the same
means the item was paid for originally.
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Orders may
be canceled by 6pm Mountain Standard Time the day the order is made.
Orders cancelled after that time will be issued an 8% cancellation
fee. (Orders made after 6:00pm Mountain Standard Time must be canceled by
6pm MST the following day)
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If you
should order an incorrect ring size, we do offer resizing. $20.00
US for sterling silver $50.00 US for gold.
(This includes return shipping charges for USA addresses only, additional
shipping charges will apply for address outside of the USA, please
contact us for more details). Please return the ring with
your sales receipt, the new ring size, your
return shipping address, and the resizing payment - payable to Badali Jewelry.
We suggest that you ship the package with insurance as we are not responsible
for items lost or stolen in delivery to us.
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Your satisfaction is guaranteed with any item you purchase from Badali
Jewelry. If you are not happy with your purchase, we are willing to work
with you to meet your satisfaction.
We have thousands of satisfied customers from all around the world. We are a small family business
and customer service is our number one priority. We pride ourselves on our
products and service. We give our best quality workmanship and materials to every item we
create. We expect you will be totally satisfied with your entire
experience, if a problem does arise, please
email us or call toll free
at 1-800-788-1888 (801-773-1801).
We look forward to
the opportunity to serve you. Paul J. Badali and Co.
The following are a few unsolicited recent e-mail comments from satisfied
customers:
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I have just visited your website and ordered a
double dolphin sterling
silver ring for my oldest granddaughter who is turning 13 this
coming Tuesday. I love your philosophy and outlook spiritually, so I
couldn't think of a better place to purchase this special gift. Another
neat thing is that her ring will be cast on her 13th birthday.... which adds
to the uniqueness of the gift. I guess in closing I would like to say
thank you for sharing your testimony, it touched my heart, and personalized
the gift even more. God Bless you and all of your precious ones, I know
my granddaughter will love her ring.
Warmest Regards,
Dawn C. (March 2008)
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Just a quick message to tell you that I received my 2
Custom Rune
Rings yesterday, just in time to give one of them to my
girlfriend. We are both very please with them. In fact, they are
perfect! We love them beyond words and they fit very nicely.
I wanted to thank all the people that were involved in the making of those
rings: Alaina Manning for the translation and for answers to some of my
many questions, you for the last minute questions about the correct way to
write the words I wanted on the rings and for the PayPal order and the jeweler
who casted and stamped the rings.
Thanks to you all!! (February 2008)
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I received the order [Elven
Starflower Bracelet &
Elven Garnet Earrings] today. They were
both excellent pieces and my wife will love them. Thank you very much, a
pleasure to do business with you.
(February 2008)
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I just received my custom rune ring a few days ago, and I
absolutely love it! I had it engraved with a phrase that has always
meant a lot to me, and now I get to talk about it whenever someone asks about
my new gorgeous ring! Thank you so much, I couldn't be happier!
Katie (February 2008)
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I just received my
14k. Gold Skull Pendant. I want to
commend you on a superlative piece of jewelry. I have seen a lot of
jewelry in my life and the craftsmanship and finishing on this little skull
piece is exceptionally fine. Please commend your goldsmiths for me.
Everything from the initial contact with your sales reps through to the
receipt of the item has been a top grade experience, just as your
representative told me it would be.
Thank you again,
Anthony E. (February 2008)
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The splendid piece of silver art (I mean the [Men's
Nenya] ring) is in my possession again. Beautiful as the
previous one, which is lost. I am grateful to the master who has made
it.
With best regards
Elizabeta D. (February 2008)
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Just wanted to say that I received the rings this morning [Celtic
Stag with Emerald and
Vilya] and they are absolutely perfect, the fit is just right and I
am very very pleased to have such a unique ring, and my girlfriend loves the
Vilya and I plan on stealing it away every now and then for a pinky ring.
Great job and I hope to purchase from you guys in the future.
Best Wishes for 2008
Patrick (January 2008)
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Receive the [Custom
Rune] ring today, very nice, looks great. (Now hopefully
she'll say 'yes').
Many Thanks
Matt (October 2007)
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Just a note to thank you so much for creating the
One Ring, and for
your excellent customer service. I ordered the ring last month as an
anniversary gift for my husband. Last night, I gave it to him at dinner
- and he absolutely loves it! He's not a ring kind of guy, in general,
but he's over the moon about this one. He says it's amazingly
comfortable - fits as if it were made just for him - which I guess, in a way,
it was.
Thanks for everything. You really made the evening special for us.
Sincerely Yours,
Amy B. (October 2007)
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I received my
[Skull & Crossbones] ring [with gemstone eyes]
on Saturday and I just wanted to write you to let you know how thrilled I am
with it. I have a jewelry fetish and I've been amazed at the number of
pieces I've purchased online that are finished poor, with rough spots that
I've had to buff out myself. When I opened the "pirate chest" (I love
it!) ring box, I was amazed at how striking the ring is, much better than I
expected. The sculpt is beautiful, the amethysts are a lovely deep
purple, and the ring is finished perfectly and is very comfortable to wear.
I'm a bit hard on my jewelry, and I love how the skull and gemstones are
rather flat with nothing sticking up too high.
I bought it for my right index finger and I have a feeling I'm going to be
wearing this one all the time, along with my wedding ring. I can't stop
looking at it. Really fantastic work. I have a feeling I will be a
repeat customer.
Thanks again,
Judy P. (October 2007)
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Thank you very much! I got it today, the
[custom rune] ring looks
great!
Omri T. (September 2007)
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I would like to thank you from the bottom of Mount Doom for
my beautiful ring of power.
I am really pleased with the quality and the inscription is immaculate.
Thanks again.
A very satisfied customer,
Nadia B. (September 2007)
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I just got my
men's Celtic Hart ring today (in silver size 11, aquamarine) and I
just wanted to tell you that it TOTALLY surpassed my expectations. You
make beautiful jewelry and it's certainly a ring I will keep with me forever.
It fits me perfectly and it almost called out to me when I opened it from the
box. Not to mention, it is the exact same color as my eyes and everyone
cant' take their eyes off it. It looks very expensive too for the price
that I paid. I salute you for the wonderful work you do and wish you all
the best in the future.
Daniel F. (August 2007)
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I just want to sincerely thank you for the quality, and for
how durable your jewelry is. I had one piece in particular that my dad
got years ago (ring of Elrond).....,
and it means a lot to me that it will last a life time now that my dad passed
away this year. I am so happy that your work embodied something so
beautiful and frail, yet so strong to keep those memories we hold dear safe.
Bradley J. R. (September 2007)
Updated 04/01/08 |
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